FAQ - Helper Hair Box

FAQ

What is Helper Hair Box?

Helper Hair Box is the first subscription box for the hair loss community. This  lifestyle subscription box is for women and children with any form of hair loss! Each box is expertly curated and customized. We select unique, helpful, and inspirational items to support you throughout your hair loss journey. Items change each season so it's always a fun unboxing surprise!

Can I send it as a gift?

Of course! Simply go to "Give a gift" option and you can enter the gift recipient's information! Gift purchases have the option of being non-renewing, so your gift will automatically expire at the end of the subscription plan period if you do not select the auto-renew option. No need to cancel! If you want the gift to be auto-renewing, simply check the "auto-renew" check box under the gift section at check out!

How does it work?

There are 3 plans available for you to choose from:  1 box, quarterly (4 per year), or 2 year plan. Subscriptions auto-renew according to the subscription term. You can cancel anytime before your renewal date to not be renewed. For multiple month subscriptions, you can cancel anytime, however you will still receive the remaining boxes from your prepaid multiple month subscription and then your subscription will end. 

You can also purchase one-time gift subscriptions that do not auto-renew! Simply choose "Give a gift" option at checkout and your gift will automatically expire at the end of the prepaid period if you do not select the auto-renew option. With this option, there's no need to log onto your account to cancel!

When will I receive my box?

Boxes will arrive each season. November, February, May and August. Boxes take 3-7 business days to arrive if you are in Canada or the USA and 7-21 business days for international orders. Please note: Our order cut-off date is 7 days before the 1st of each month (which is usually the 24th or 25th to the last day of each month). For example: If you purchased a box on January 16th (before the month's cut off date for the winter February box), your first box will ship within 1-3 business days and if you're still subscribed next month then your next box will ship for April 15th for the spring May box. If you purchased a box on January 27th (which is after the month's cut off date), your first box will be the May box. This is our automated schedule because we don't want you to feel rushed with getting boxes too close together. However, if time is of the essence and you do not wish to wait this long for your 1st box and we still have the previous months box in stock, you can simply email us at hello@helperhairbox.com and we're happy to push your order manually up a month :)

When will I auto renew?

Renewals occur on the 1st of the month, and renews according to your subscription plan. Simply cancel before your renewal date if you do not wish to be renewed. OR, choose the gift option at check out and your subscription will automatically expire at the end of your subscription term so there's no need to cancel!

What if I don't want to auto-renew?

This is absolutely possible! You can choose the 1 time plan or you will have the option to not auto-renew! These gift subscriptions will automatically expire at the end of the subscription period so there is never a need to cancel.

Can I skip my next box?

Absolutely! Simply log onto your account and email hello@helperhairbox.com and we're happy to assist!

Do you ship internationally?

Yes! Shipping to Canada & the USA is free, and all other countries is $15.00 USD. Shipping can take 7-21+ business days to arrive, depending on your country. Helper Hair Box  is not responsible for any applicable duties or custom fees that may arise.

How do I cancel?

Simply log onto your account and click "cancel" before your next renewal date to end your subscription. Or, if you need any assistance or have a specific request - email hello@helperhairbox.com and we're happy to assist!

Can I return/exchange an item in my box?

We accept returns / replace items that are damaged or defective. Please email us at hello@helperhairbox.com and attach photo evidence of any damages/defects within 10 days of receipt of the box. Our team will gladly ship you any replacements for damaged items ASAP!

What if I'm not happy with my box?

The fun part of a subscription box is getting to try new things! You may not love every single item in your box every time, but you can always share the items with a friend, coworker or family member! 

If you are not satisfied with your box, send it back!  We will happily accept your return and issue a refund in the form of a store credit or a different seasons box. Please email us at hello@helperhairbox.com within 10 days of receiving your product in order to begin the return process. 

We do not provide store credit for returned products that are opened, returned after 10 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use.

 

We reserve the right to deduct any shipping and handling costs/fees, and are not liable for products that are damaged or lost in transit back to us

What if I received a damaged item?

We will gladly send you a complimentary replacement if your product arrives damaged or defective. Please email us at hello@helperhairbox.com and attach required photo evidence of any damages/defects within 10 days of receipt of the box. Please ensure you send us photos of: 1) The outside condition of the box upon delivery 2) The damaged Item showing evident damage/leakage 3) A picture of the inside of the box you received. Our team will gladly ship you any replacements for damaged items ASAP after receiving these photos!

What's your refund policy?

We honor refunds within 24 hours of placing your order/renewal if you change your mind after placing an order. Please email us immediately within 24 hours of your order at hello@helperhairbox.com and request a refund via email, because refunds are  processed manually. After receiving an email request for the refund, it can take up to 5-10 business days for the refund to appear back onto your card. We want you to be 100% happy with your box! If you've received your box, but are unsatisfied we're happy to accept a return in exchange for store credit if you email us within 10 days of receiving your box. We do not provide store credit for returned products that are opened, returned after 10 days, damaged due to misuse, lack of care, mishandling, accident, abuse, or other abnormal use. We reserve the right to deduct any shipping and handling costs/fees, and are not liable for products that are damaged or lost in transit back to us.